"1C: Retail 8 (Household Goods)" – A Fully Automated System for Home Supply Stores
"1C: Retail 8 (Household Goods)" is designed for retail chains engaged in the sale of household appliances, kitchenware, cleaning products, and other home supply items. This system unifies all processes—from inventory management to customer service—within a single platform. It helps stores make operational decisions, reduce stock losses, and increase customer satisfaction.
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Enterprises using the "1C: Retail 8 (Household Goods)" system maintain accurate records of in-stock products, optimize the supply chain, and provide personalized customer service. This solution is an effective management tool, especially for large shopping centers, household goods stores, and hypermarkets. The flexible modular structure of the program allows it to be adapted to any business model.
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Key Functions
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Sales and Product Management
- A fast sales interface for multi-variant products, integrated with POS terminals.
- Search filters by product groups (e.g., small household appliances, plastic containers).
- Automatic application of promotions, discounts, and gift cards.
- Return processes for broken or defective products.
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Real-Time Inventory Control
- Instant monitoring of product stock across all branches.
- Automatic ordering from suppliers when products reach critical stock levels.
- Alerts for products with expiration dates (e.g., cleaning chemicals).
- Management of product transfers between branches.
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Enhancing Customer Satisfaction
- Storage of customer purchase history and recommendations for repeat purchases.
- SMS/email notifications about new products and promotions.
- Electronic recording and prompt resolution of customer complaints.
- Loyalty programs and personalized discounts.
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Supply Chain Optimization
- Recording contract terms with suppliers (delivery times, discounts).
- Management of customs documentation for imported goods.
- Accounting for multi-source supplies (local and foreign).
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Reports and Business Analysis
- Automatic generation of daily and monthly sales reports.
- Identification of best-selling products and "bottleneck" inventory.
- Customer segmentation (by age, region, purchasing behavior).
- Evaluation of employee performance (sales volume, return rate).
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Omnichannel Sales Integration
"1C: Retail Household Goods" ensures full synchronization between physical stores, online sales, and mobile applications. The system updates product inventory in real time across all sales channels, automatically consolidates orders, and provides customers with a unified shopping experience. This enables companies to effectively implement an omnichannel sales strategy.
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Warranty and Service Management
The program ensures automatic tracking of service periods for household appliances and other warranty products. For each product, warranty start and end dates, repair history, and customer notification alerts are recorded in the system. This helps enterprises plan warranty-based repairs, manage spare parts inventory, and ensure compliance with legal requirements. Customers, in turn, receive timely service, increasing satisfaction.
Program Advantages
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Management of a Wide Product Range: A tree-structured catalog for complex categories (e.g., household appliances and accessories).
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Multi-Branch Operation: Centralized management of all stores in the network and synchronization of product balances.
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Security: Encrypted storage of customer data (card details, purchase history).
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Mobile Management: Employees can scan inventory, confirm orders, and enter customer data using tablets.
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Integration Capabilities: Compatibility with online stores, accounting software, and logistics systems.
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Automated Labeling: Automatic printing of barcodes, QR codes, and product descriptions.
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